2. We understand that getting your items quickly is important to you, so we make every effort to process your order quickly. When you order from our website, you can expect to receive your order within 4-5 business days.
Returns and Exchanges
What is your Return policy?
We want you to love what you purchase, but if something isn’t right do let us know.
In the unlikely event that something you ordered from Chanderiyaan.net is damaged or defective, or if product delivered is different
from what you had expected in size or style, you may return the product. Please ensure the product is unused and in the same condition as you received
it with original invoice, and preferably in its original packaging.
Please return the product within 7 days from the date on which your order was delivered and courier it to the following addresses:
Near Chanderi Bus Stand,
Madhya Pradesh - 473446
Please note we do not accept returns for international orders. Also we do not accept returns for made-to-order items, unless it is a quality defect. Furthermore, all returns are subject to quality check at our end. Once the return is confirmed, you will be offered an exchange or refund as per the eligibility of your order. In the case of a refund, the amount will be credited to your account within 7 business days.
Am I eligible for a refund?
A refund is offered only on merchandise sold at maximum retail price, without any discount. In special cases, a refund is provided irrespective of the type of purchase when:
1. The order is cancelled prior to dispatch due to unavailability.
2. The product is returned due to a quality defect or damage during transit.
As soon as your order return or cancellation is confirmed, the refund amount is credited to your initial payment account within 7 working days. In the case of Cash on Delivery (COD) order, you are required to provide your account details to process the refund.
Can I return and exchange my order?
Yes, you can avail exchange on all orders brought on www.chanderiyaan.net, once your return is received with us. You can exchange for different product in same merchandise as returned, or an entirely new merchandise of value equal or higher than value of returned merchandise.